Identity
Know exactly who has your freight.
Before J20 tenders a load, we confirm who the carrier actually is — not who they say they are. Operating authority, cargo insurance, liability coverage, FMCSA safety rating, and contact verification are confirmed on every dispatch. No assumptions. No shortcuts.
What Is Carrier Identity Verification?
Carrier identity verification is the process of confirming, before every dispatch, that the entity accepting your freight is a legally authorized, currently operating motor carrier. It means cross-referencing the MC number against active FMCSA records, confirming the legal business name, validating insurance certificates, and speaking to the actual dispatcher — not a load board intermediary.
Most brokers skip this step. They accept a load board response at face value, check a safety rating once at onboarding, and assume the rest. That assumption is where phantom carrier fraud, double-brokering, and uninsured cargo losses originate.
At J20, identity verification is not a one-time onboarding checkbox. It is re-confirmed at the time of dispatch — because authority status changes, insurance lapses, and the carrier that was clean six months ago may not be today.
The result for you as a shipper: every carrier on your freight has been confirmed as a legitimate, authorized, insured operating entity. Not assumed. Verified.
The Five-Point Verification Checklist
Five data points. Confirmed on every load. Before a rate confirmation is issued.
Operating Authority
MC number verified as active and unrestricted with FMCSA at the time of dispatch — not at onboarding. Revoked or suspended authority is an immediate disqualifier.
Cargo Insurance
Cargo coverage confirmed at the policy level. Coverage limits are compared against your freight value. Gaps or exclusions are addressed before the load moves.
Liability Coverage
General liability and auto liability certificates reviewed and validated. We confirm the policy is current and the coverage aligns with the lane being executed.
FMCSA Safety Rating
Current FMCSA safety rating reviewed. Conditional or unsatisfactory ratings trigger additional scrutiny. We do not tender loads to carriers operating under active enforcement actions.
Contact Verification
The dispatcher accepting the load is confirmed as an authorized representative of the carrier entity on record. Anonymous call-ins and unverified contacts are not accepted.
No Double-Brokering
We confirm the carrier accepting the load is the carrier running it. Unauthorized re-brokering is a disqualifying condition. The load does not move until this is clear.
How J20 Vets Every Carrier
Five steps. Applied to every carrier on every load. No exceptions for lanes we've run before.
FMCSA Authority Cross-Reference
We pull the carrier's active authority record from FMCSA at the time of dispatch. The MC number, legal entity name, and authority status must match. Any discrepancy stops the process.
Insurance Certificate Review
We request and review a current certificate of insurance before confirming the load. Coverage limits are compared to your freight value. We do not proceed on expired or misaligned coverage.
Safety Rating and Compliance Check
FMCSA safety rating is reviewed for the current period. Out-of-service rates, inspection history, and active enforcement actions are evaluated. High-risk profiles are declined.
Dispatcher Contact Confirmation
The dispatcher confirming the load is verified as an authorized representative of the carrier entity. We confirm the contact is reachable, accountable, and tied to the operating company.
Rate Confirmation Issuance
Only after all four prior steps are complete is a rate confirmation issued. The carrier's verified legal name and entity details are documented on the confirmation. No confirmation is issued to an unverified carrier.
The Four Pillars
Identity is the first gate. Three more follow before your freight moves.
Trackability
Real-time GPS monitoring, milestone check-calls, and proactive exception alerts. Your coordinator knows where your freight is before you ask.
View Pillar → Pillar IIITraceability
A complete, reconstructable record of every shipment — BOL, POD, carrier confirmation, chain of custody. If something is disputed, the record exists.
View Pillar → Pillar IVDefenseability
Documentation built before issues arise. Carrier agreements, insurance verification, rate confirmations, and pickup/delivery documentation ready before a claim is filed.
View Pillar →We Verify First. We Execute Second.
Submit a lane for review. We'll confirm carrier availability, verify the identity requirements are met, and respond with a clear answer — not a sales pitch.