J20 Solutions Corp – Privacy Policy
Your Privacy Matters to Us
Last Updated: December 27, 2025
Effective Date: December 27, 2025
Welcome
At J20 Solutions Corp, we take your privacy seriously. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have regarding your personal information.
We’ve written this in plain language because we believe you deserve to understand exactly how your information is handled. If you have any questions after reading this, please don’t hesitate to contact us.
Table of Contents
- Information We Collect
- How We Use Your Information
- Your Privacy Rights
- Data Security
- Children’s Privacy
- International Data Transfers
- Changes to This Policy
- Contact Us
1. INFORMATION WE COLLECT
Information You Give Us Directly
When you create an account or use our freight brokerage services, you provide us with:
Business Information:
- Your name and business contact information (email, phone number)
- Company name and business address
- Tax identification number
- Business registration details
- Payment information (processed securely through our payment provider)
Shipment Information:
- Pickup and delivery addresses
- Freight descriptions, weight, and dimensions
- Special handling requirements
- Tracking preferences
- Billing and invoice details
Communication Records:
- Emails, phone calls, and chat messages with our team
- Customer service inquiries and support tickets
- Feedback and survey responses
Information We Collect Automatically
When you use our website or platform:
Usage Information:
- Pages you visit and features you use
- Time spent on our platform
- Click patterns and navigation paths
- Search queries within our platform
Device Information:
- IP address and general location
- Browser type and version
- Operating system
- Device type (computer, mobile, tablet)
- Screen resolution
Cookies and Similar Technologies:
- We use cookies to remember your preferences and improve your experience
- See our Cookies and Tracking section for more details
Information From Third Parties
We may receive information from:
Carrier Partners:
- Delivery confirmations and status updates
- Proof of delivery documentation
- Claims or incident reports
Payment Processors:
- Payment confirmation and transaction records
- Fraud prevention data
Public Sources:
- Business verification databases
- DOT/MC number validation systems
- Credit reporting agencies (for business accounts)
2. HOW WE USE YOUR INFORMATION
We use your information to:
Provide Our Services
- Coordinate freight transportation between you and carriers
- Process and track your shipments
- Generate shipping documents and labels
- Send shipment status updates and notifications
- Process payments and generate invoices
- Provide customer support
Improve Our Services
- Analyze how customers use our platform
- Identify and fix technical issues
- Develop new features and services
- Conduct internal research and analytics
- Test new platform functionality
Communicate With You
- Send service-related emails (shipment updates, invoices)
- Respond to your inquiries and support requests
- Send important account notifications
- Provide marketing communications (with your permission)
- Share industry news and service updates
Legal and Safety Purposes
- Comply with legal obligations and regulations
- Prevent fraud and unauthorized activities
- Protect against security threats
- Enforce our Terms of Service
- Respond to legal requests and court orders
- Maintain transaction records as required by law
Business Operations
- Manage our carrier relationships
- Perform accounting and auditing functions
- Conduct business analytics
- Evaluate business performance
- Process mergers or acquisitions (if applicable)
3. HOW WE SHARE YOUR INFORMATION
We share your information only in the following circumstances:
With Carriers
We share necessary shipment information with truck carriers to facilitate your freight transportation:
- Pickup and delivery addresses
- Contact information for coordination
- Freight descriptions and handling requirements
- Delivery instructions
- Proof of delivery requirements
With Service Providers
We work with trusted third-party companies that help us operate our business:
Payment Processors (Stripe, etc.)
- Process credit card and ACH payments
- Manage billing and invoicing
Technology Providers
- Website hosting services
- Cloud storage and data management
- Email and communication platforms
- Customer support tools
Analytics Services
- Google Analytics and similar services
- Website performance monitoring
- User experience analysis
Security Providers
- Fraud detection services
- Cybersecurity monitoring
- Data backup services
All service providers are contractually required to protect your information and use it only for the purposes we specify.
For Legal Reasons
We may disclose your information when required to:
- Comply with laws, regulations, or legal processes
- Respond to subpoenas or court orders
- Cooperate with law enforcement or regulatory agencies
- Protect our legal rights and property
- Prevent fraud or illegal activities
- Enforce our Terms of Service
Business Transfers
If J20 Solutions Corp is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We’ll notify you before this happens and explain any changes to how your information is handled.
With Your Consent
We may share your information for other purposes when you give us explicit permission to do so.
What We DON’T Do
- We DON’T sell your personal information to third parties
- We DON’T share your information for others’ marketing purposes
- We DON’T disclose your pricing or proprietary business information
4. COOKIES AND TRACKING TECHNOLOGIES
What Are Cookies?
Cookies are small text files stored on your device that help websites remember your preferences and improve your experience.
Types of Cookies We Use
Essential Cookies (Required)
- Keep you logged into your account
- Remember your shipment preferences
- Enable core platform functionality
- Maintain security and prevent fraud
Analytics Cookies (Optional)
- Understand how visitors use our website
- Identify popular features and content
- Measure website performance
- Improve user experience
Functionality Cookies (Optional)
- Remember your language preferences
- Recall your previous searches
- Customize your dashboard layout
- Store your notification preferences
Managing Cookies
You can control cookies through your browser settings:
- Block all cookies (some features may not work)
- Delete existing cookies
- Accept cookies from specific sites only
- Get notified when cookies are set
Most browsers accept cookies automatically, but you can modify your settings. Note that blocking essential cookies may prevent you from using certain features of our platform.
Third-Party Analytics
We use Google Analytics to understand how people use our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors.
Learn more about Google Analytics privacy practices: Google Privacy Policy
To opt out of Google Analytics: Google Analytics Opt-out
5. YOUR PRIVACY RIGHTS
Rights Available to All Users
Access Your Information
- Request a copy of the personal information we hold about you
- Receive your data in a commonly used electronic format
Correct Your Information
- Update inaccurate or incomplete information
- Modify your account details and preferences
Delete Your Information
- Request deletion of your personal information (subject to legal requirements)
- Close your account permanently
Opt Out of Communications
- Unsubscribe from marketing emails (click “Unsubscribe” in any email)
- Adjust notification preferences in your account settings
Object to Processing
- Object to how we use your information in certain circumstances
- Request that we stop processing your information for specific purposes
Additional Rights for California Residents (CCPA)
If you’re a California resident, you have additional rights:
Right to Know
- What personal information we collect
- Why we collect it
- Who we share it with
- How long we keep it
Right to Delete
- Request deletion of personal information (with certain exceptions)
Right to Opt-Out
- We don’t sell personal information, but you can request we don’t share certain data
Right to Non-Discrimination
- We won’t discriminate against you for exercising your privacy rights
Right to Correct
- Request correction of inaccurate information
To exercise these rights, contact us at [privacy email] or call [phone number].
Additional Rights for EU/UK Residents (GDPR)
If you’re in the European Union or United Kingdom:
Right to Data Portability
- Receive your data in a structured, machine-readable format
Right to Restrict Processing
- Request we limit how we use your information
Right to Object
- Object to processing based on legitimate interests
Right to Lodge a Complaint
- File a complaint with your local data protection authority
Right to Withdraw Consent
- Withdraw consent for processing at any time
How to Exercise Your Rights
Online: Log into your account and update your preferences
Email: [privacy@j20solutions.com]
Phone: [Contact Phone Number]
Mail: J20 Solutions Corp, Attn: Privacy Team, [Address]
We’ll respond to your request within 30 days (or as required by applicable law).
6. DATA SECURITY
How We Protect Your Information
We take data security seriously and implement multiple layers of protection:
Technical Safeguards:
- Encryption of data in transit (SSL/TLS)
- Encryption of sensitive data at rest
- Secure password requirements
- Regular security audits and penetration testing
- Firewalls and intrusion detection systems
- Secure data centers with physical access controls
Organizational Safeguards:
- Limited employee access to personal information (need-to-know basis)
- Background checks for employees with data access
- Regular security training for staff
- Confidentiality agreements with employees and contractors
- Incident response procedures
- Regular security policy reviews
Access Controls:
- Multi-factor authentication options
- Account activity monitoring
- Automatic session timeouts
- Regular password reset requirements
Your Role in Security
You can help protect your information by:
- Using a strong, unique password
- Not sharing your login credentials
- Logging out when using shared devices
- Reporting suspicious activity immediately
- Keeping your contact information current
- Being cautious of phishing emails
Data Breaches
Despite our best efforts, no system is 100% secure. If we experience a data breach that affects your information, we will:
- Notify you promptly as required by law
- Explain what information was compromised
- Describe the steps we’re taking to address the breach
- Provide guidance on protecting yourself
- Cooperate with law enforcement and regulators
7. HOW LONG WE KEEP YOUR INFORMATION
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations (typically 3-7 years for business records)
- Resolve disputes and enforce agreements
- Fulfill the purposes described in this policy
Active Accounts: Information retained while your account is active
Closed Accounts: Most information deleted within 90 days of account closure (some records retained for legal compliance)
Transaction Records: Maintained for 7 years per regulatory requirements
Marketing Data: Deleted when you opt out or after 3 years of inactivity
Backup Systems: Information may persist in backup systems for up to 90 days after deletion
You can request early deletion of your information by contacting us, subject to our legal obligations to retain certain records.
8. CHILDREN’S PRIVACY
J20 Solutions Corp provides business-to-business freight brokerage services and does not knowingly collect information from children under 13 years of age.
Our services are intended for businesses and their authorized representatives who are at least 18 years old. If we discover we’ve inadvertently collected information from a child under 13, we will delete it immediately.
If you believe we’ve collected information from a child, please contact us at [privacy email].
9. INTERNATIONAL DATA TRANSFERS
J20 Solutions Corp is based in the United States. If you access our services from outside the U.S., your information will be transferred to, stored, and processed in the United States.
What This Means:
- U.S. privacy laws may differ from those in your country
- We comply with applicable international data transfer requirements
- We implement appropriate safeguards for international transfers
- We follow Privacy Shield principles where applicable
By using our services, you consent to the transfer of your information to the United States and our use of it as described in this Privacy Policy.
10. THIRD-PARTY LINKS
Our website may contain links to third-party websites, including:
- Carrier websites for tracking
- Payment processor login pages
- Industry resources and partners
- Social media platforms
Important: We’re not responsible for the privacy practices of these third-party sites. When you click a link and leave our website, you’re subject to that site’s privacy policy.
We encourage you to read the privacy policies of any third-party sites you visit.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
- Changes in our business practices
- New legal requirements
- Technological advances
- Customer feedback
When We Make Changes:
- We’ll update the “Last Updated” date at the top
- We’ll notify you of significant changes by email or platform notification
- We’ll post the new policy on our website
- Continued use of our services after changes means you accept the updated policy
Significant Changes: For material changes that affect your rights, we’ll provide at least 30 days’ notice before the changes take effect, giving you time to review and decide whether to continue using our services.
12. CONTACT US
Questions About Privacy?
We’re here to help. Contact our Privacy Team:
J20 Solutions Corp.
Attn: Privacy Officer
[Street Address]
[City, State ZIP Code]
Email: info@j20sol.com
Phone:
Hours: Monday-Friday, 9:00 AM – 5:00 PM EST
Data Protection Officer (If Applicable)
For EU/UK residents, you can contact our Data Protection Officer:
Email: info@j20sol.com
General Inquiries
For non-privacy questions:
Email: info@j20sol.com
Phone:
PLAIN LANGUAGE SUMMARY
Here’s what you need to know about your privacy:
✓ We collect information necessary to provide freight brokerage services
✓ We use your information to coordinate shipments and improve our services
✓ We share information only with carriers, service providers, and when required by law
✓ We DON’T sell your personal information
✓ We protect your information with industry-standard security measures
✓ You can access, correct, or delete your information
✓ You can opt out of marketing communications anytime
✓ We comply with CCPA, GDPR, and other privacy regulations
Bottom Line: We respect your privacy and are committed to protecting your personal information. We’re transparent about our practices and give you control over your data.
SPECIFIC STATE PRIVACY RIGHTS
California Residents (CCPA/CPRA)
California law provides additional rights. See Section 5 for details or visit our [California Privacy Notice].
Virginia Residents (VCDPA)
Virginia residents have similar rights to California residents regarding access, deletion, and correction of personal information.
Colorado Residents (CPA)
Colorado law provides rights to access, correct, delete, and opt out of certain data processing activities.
Connecticut Residents (CTDPA)
Connecticut residents have rights similar to those provided under California law.
To exercise your state-specific rights, contact us using the information in Section 12.
REGULATORY COMPLIANCE
J20 Solutions Corp complies with:
- Federal Motor Carrier Safety Administration (FMCSA) regulations
- U.S. Department of Transportation (DOT) privacy requirements
- State freight brokerage licensing requirements
- Industry data protection standards
We maintain records in accordance with federal transportation regulations and make transaction records available to authorized parties as required by law.
By using J20 Solutions Corp’s services, you acknowledge that you’ve read and understood this Privacy Policy.
Last Updated: December 27, 2025